Support
Everything about making, sharing, fixing and deleting a DateCard — and a real address to write to if the answer is not here.
What DateCard is
DateCard is a dating profile that lives at its own link instead of inside somebody else’s app. You build a card — photos, prompts, the basics, the ways to reach you — press Publish, and get a link and a QR code you can put in a bio, text to someone, or hand across a table.
There is no matching, no swiping, no inbox, and no subscription. There is also no account: your card is controlled by a private key kept on your device, not by a password. Whoever you send it to just sees a web page.
Questions
How do I make a card?
In the iOS app: add at least one photo and your name, fill in whatever else you feel like, then go to the Share tab and tap Publish my card. You get a link and a QR code straight away.
No iPhone? You can build the whole thing in a browser at date-card.app/new instead.
How do I edit my card after publishing?
Open the app, change whatever you want, and tap Publish changes. Your link never changes, so anything you have already shared keeps working and simply shows the new version.
On the web, open /new in the same browser you published from — it remembers your card and picks up where you left off.
Who can see my card?
Anyone who has the link. That is the point of it: your card is a public web page you hand to people, so there is nothing to log into and nothing for the other person to install.
It is unlisted, though — there is no directory, no feed, and no way to browse or search for other people’s cards. Nobody finds your card unless you give them the link, or someone you gave it to passes it on.
Will my card show up in Google?
Every card is served with a noindex directive, which tells search engines not to index it, and search engines honour it. There is no page anywhere on the site that lists cards for a crawler to follow.
The one thing to know: if you post your link somewhere public — an open Instagram bio, a public tweet — people can find it there. The link itself is the key to the card.
Does the person I send it to need the app?
No. Your card is a normal web page. They tap the link, or scan the QR code, and it opens in whatever browser they already have — on any phone, tablet, or computer. There is no app, no account, and no signup on their side.
Can I use DateCard without the iOS app?
Yes. date-card.app/new is the full card builder in your browser: photos, prompts, everything. It publishes the same card to the same kind of link.
What if I lose my phone or get a new one?
Your card is controlled by a private edit key stored on your device — there is no password to reset, because there is no account. So there are two situations.
If you backed up with Apple: on the new phone, tap “Already have a card? Restore with Apple” on the intro screen, sign in with the same Apple ID, and your card comes back — text, photos and all. Restoring issues a fresh edit key and retires the old one, so a lost phone cannot still change your card.
If you did not: we genuinely cannot recover it — we only store a hash of your key, never the key. You can publish a new card, and if you need the old one taken down, email us and we will help you prove it is yours and remove it.
How do I back up my card?
In the app’s Share tab, tap Back up with Apple once your card is published. It stores nothing but an anonymous Apple identifier — no name, no email — and exists purely so you can restore your card on a new device. It is optional, and you can unlink at any time.
How do I take my card down?
Share tab → Take my card offline (it is at the bottom of the web editor too). Confirm, and the card and all of its photos are deleted and the link stops working immediately.
It cannot be undone, and it cannot reach copies that already left — screenshots someone took, or a link already forwarded. Everything on our side is gone for good.
Can I change my link?
Not on an existing card — the link is fixed when you publish so that a card you shared months ago still works. If you need a different link, publish a new card and take the old one offline.
What are the limits?
Up to 10 photos (6 MB each, JPEG, PNG, WebP or HEIC), 6 prompts, 8 fun facts, 20 interests, and 6 ways to contact you. Your name is the only field the service requires; the app also asks for at least one photo before it lets you publish, because a card without one is a sad card.
Does it cost anything?
No. There is no subscription, no paid tier, and nothing to unlock. There are also no ads, and your information is never sold — the app is free because it is small, not because you are the product.
How do I report a card?
Use the report form at date-card.app/report, or email hello@date-card.app with the link. A person reads every report, and cards that are abusive, sexual, harassing, impersonating someone, or involve a minor are taken down.
A photo will not upload, or something else is broken.
Check that the photo is under 6 MB and in a normal format, and that you are on a connection that is actually working — publishing uploads full-size images. If it still fails, email us with your card link and what you were doing, and we will dig in.
Still stuck? Write to us.
Email is the whole support system, and a person reads it. Include your card link if you have one — it makes everything faster.
Typical reply: within two business days. Reports about a card involving a minor, or anything unsafe, jump the queue and are handled the same day where possible.
To report a card, the fastest route is the report form. To read how your information is handled, see the privacy policy.